Support

GrowthJar has no accounts and no servers, so most "support" is really just knowing where things live in the app. Here are the common ones — and a real email address at the bottom if you're stuck.

How do I get into the parent area?

From your child's Home, Jobs, or Grow screen, tap the Parent tab (🔒) at the right end of the bottom tab bar. The app will try Face ID or Touch ID first. If that's unavailable, cancelled, or fails, enter the private PIN you created during onboarding. The PIN is the only fallback — there's no question or puzzle to answer instead. After three failed PIN attempts the gate locks; repeated lockouts increase from 60 seconds to 5 minutes and then 15 minutes.

I've forgotten my parent PIN

GrowthJar v1 has no PIN reset — there's no account or server that could do one. If Face ID or Touch ID works on the device, it still opens the parent area. Without either, the only option is to uninstall and reinstall GrowthJar, which deletes its on-device data and starts again from setup.

My child tapped a job but nothing happened to their balance

That's by design. Every child action — jobs, deposits, plants — starts as pending and only affects the jar once a parent approves it. Open the parent area and check the approvals list. Money going out works the other way round: you record a withdrawal in the parent area when you hand over the real cash.

How do I change the growth rate or the number of sleeps?

Parent area → growth settings. You can set a family-wide rate and lockup, and override both per child. A vivid rate (like 25% a week) works well for younger children; dial it towards realistic numbers as they grow.

What does the £6.99 purchase unlock?

Unlimited children. The app is complete and free with one child, forever. The unlock is a one-time purchase processed by Apple — there is no subscription. The Family Unlock screens use StoreKit and may connect to Apple to load the local price and entitlement, purchase, or restore. No child, ledger, or receipt-photo data is sent to BTR Digital. If you've paid and it isn't showing, App Store purchases can be restored from the same Apple ID; if that fails, email us.

How do I remove data?

Individual ledger transactions cannot be deleted in GrowthJar v1. The ledger is an auditable history, and deleting one money movement could change balances or break linked growth history.

GrowthJar requires one child profile to remain in the app. To remove the final child's data, uninstall GrowthJar and manage any Apple-controlled backups separately. There's no account to close because there's no account.

Why is there no cloud backup or sync?

Because there's no server — that's the privacy promise. Your device's own iCloud/device backup (controlled by you and Apple, not by us) may include GrowthJar's data along with the rest of your phone. Restoring an earlier backup may restore GrowthJar data that was present when the backup was made.

The camera isn't working for deposit photos

Check Settings → Privacy & Security → Camera → GrowthJar. Deposit photos are optional receipts stored only on your device; if you decline camera access, everything else in the app still works.

Is GrowthJar a bank? Do you hold my child's money?

No and no. GrowthJar tracks your family's own pocket-money agreement — you keep the real cash and hand it over when your child spends. Nothing is held, transferred, or at risk.

Still stuck?

Email help@growthjar.co.uk and a human will reply. Support email leaves the app and is handled by your email provider and ours. Include your iOS version and what you were doing when the problem happened. Do not include more personal information or screenshots than we need to answer your question.