Support

GrowthJar has no accounts and no servers, so most "support" is really just knowing where things live in the app. Here are the common ones — and a real email address at the bottom if you're stuck.

How do I get into the parent area?

From your child's jar screen, tap the lock icon in the top-right corner. The app will try Face ID or Touch ID first. If that's unavailable or cancelled, you'll get a maths challenge — or tap "Use PIN instead" and enter the PIN you created during onboarding. After three failed attempts the gate locks for 60 seconds (that's deliberate — it's a parental gate).

My child tapped a job but nothing happened to their balance

That's by design. Every child action — jobs, deposits, spends, plants — starts as pending and only affects the jar once a parent approves it. Open the parent area and check the approvals list.

How do I change the growth rate or the number of sleeps?

Parent area → growth settings. You can set a family-wide rate and lockup, and override both per child. A vivid rate (like 25% a week) works well for younger children; dial it towards realistic numbers as they grow.

What does the £6.99 purchase unlock?

Unlimited children. The app is complete and free with one child, forever. The unlock is a one-time purchase processed by Apple — there is no subscription. If you've paid and it isn't showing, App Store purchases can be restored from the same Apple ID; if that fails, email us.

How do I delete data?

• One transaction: delete it from the ledger in the parent area.
• One child: delete the child profile — their name, avatar, transactions and receipt photos go with it.
• Everything: uninstall the app. There's no account to close because there's no account.

Why is there no cloud backup or sync?

Because there's no server — that's the privacy promise. Your device's own iCloud/device backup (controlled by you and Apple, not by us) may include GrowthJar's data along with the rest of your phone.

The camera isn't working for deposit photos

Check Settings → Privacy & Security → Camera → GrowthJar. Deposit photos are optional receipts stored only on your device; if you decline camera access, everything else in the app still works.

Is GrowthJar a bank? Do you hold my child's money?

No and no. GrowthJar tracks your family's own pocket-money agreement — you keep the real cash and hand it over when your child spends. Nothing is held, transferred, or at risk.

Still stuck?

Email help@growthjar.co.uk and a human will reply. Include your iOS version and what you were doing when the problem happened — screenshots help (they stay between us; we don't run any ticket-tracking third-party service either).